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Third Party Billing

If you'd like to bill shipping charges to your FedEx account, contact us with the details of what you’d like to order and we’ll return a quote quickly. Heat-sensitive items are subject to a 3% cold packaging fee from May-September.

Candy Experts Shipping Rates

Continental United States

Currently, Economy is NOT AVAILABLEfor heat-sensitive items. Heat-sensitives items shipping to destinations outside of the two-day zone will automatically be changed to 2 Day service.

Product Total Economy**
4-6 Business Days
Expedited
1-4 Business Days
2 Day***
2 Business Days
Next Day Air***
1 Business Day
Up to $49.99 $10.99 $15.99 $24.99 $29.99
$50 - $74.99 $12.99 $16.99 $27.99 $35.99
$75 - $99.99 $13.99 $18.99 $29.99 $37.99
$100 - $124.99 $14.99 $20.99 $31.99 $40.99
$125 - $149.99 $15.99 $22.99 $33.99 $43.99
$150 - $174.99 $16.99 $23.99 $35.99 $46.99
$175 - $199.99 $17.99 $24.99 $37.99 $49.99
$200+ 8% 13% 18% 25%

Add 1 business day for orders totaling 5,000+ pieces.
** During warm weather months, Economy may not be available for orders with heat-sensitive candy.
*** 2 Day & Next Day Air are not available for PO Box locations.

Hawaii

Product Total Air*
3 Business Days
Up to $49.99 $24.99
$50 - $99.99 $27.99
$100 - $149.99 $24.99
$150 - $199.99 $29.99
$200+ 20%

Includes shipping in an insulated box for perishable items.

Canada

Product Total Expedited
3 Business Days
Up to $49.99 $24.99
$50 - $74.99 $27.99
$75 - $99.99 $29.99
$100 - $124.99 $32.99
$125 - $149.99 $35.99
$150 - $174.99 $38.99
$175 - $199.99 $39.99
$200+ 20%

All fees included in shipping rates.

Alaska

Product Total Air
3 Business Days
Up to $49.99 $12.99
$50 - $99.99 $17.99
$100 - $149.99 $21.99
$150 - $199.99 $24.99
$200+ 15%

Air is not available for APO/FPO addresses.

Guam, Puerto Rico & US Virgin Islands

Product Total Ecomony
7-10 Business Days
Up to $49.99 $19.99
$50 - $99.99 $24.99
$100 - $199.99 $29.99
$200+ 15%

Hot Weather Shipping

Some candies and sweets are sensitive to hotter temperatures in the spring, summer and fall months. Chocolate, marshmallow and gummy or jelly candies may melt or get sticky in hot or humid environments. While this may be perfect for fondue, it’s not for your candy order. So, to ensure your product arrives in great condition, “Heat Sensitive”* items will have shipping restrictions during hot weather months. When ordering, keep the following in mind:

  • Temperatures differ from state to state, so shipping restrictions may be in effect for some states but not others.
  • Your order is being shipping from our temperature-controlled location in northern Cincinnati, Ohio. We check to ensure your order is of perfect quality prior to sealing the package for shipment. However, we cannot guarantee that your candy will arrive in the same perfect condition. For this reason, we do not provide refunds or replacements of product damaged by high temperatures.
  • If your order contains a heat sensitive item, Economy shipping will not be offered as an option due to the longer time in transit.
  • Any order containing a heat sensitive item is shipped via Expedited in an insulated package with an ice pack to protect the candy from melting in heat during transit.

If an order has a heat sensitive item and the order is placed after 10 am EST Wednesday, the order will not ship until Monday, except when the order:

  • Is placed before 10 am EST Thursday and shipping to a business address with a 1-day transit time for delivery on Friday.
  • Is placed before 10 am EST Thursday and shipping to a residential address with a 2-day transit time for delivery on Saturday.
  • Is placed before 10 am EST Friday and shipping to a residential address with a 1-day transit time for delivery on Saturday.

Shipping FAQs

May I have samples of wrappers, stickers or candy?

We do not offer samples, but most of our personalized products have a low minimum to place an order. If you need a specific color (like a Pantone color for a business logo), you may contact our customer service team to further assist you.

When do products ship?

We know you want your sweets ASAP. So, we work to get your order to you quickly.

October through April, orders that include a personalized item and a proof that is approved by you, the customer, by 10 am EST non-holidays M-F, will ship the same day. Orders that do not include personalization and that are placed by 10 am EST non-holidays M-F will ship the same day.

In May through September, due to warmer weather, orders placed by 10 am EST on non-holidays M-W usually will ship the same day. We do not ship items on Thursday or Friday to ensure your order doesn’t sit in non-transit on a delivery truck during a weekend to safeguard from the candy melting or reducing in quality. Saturday FedEx delivery is available to most zip codes. Please contact our customer care team to request this service.

Where do products ship from?

All products are assembled with care onsite at our climate-controlled warehouse located in northwest Cincinnati, Ohio.

Shipping Policy & Information

Order Processing and Production Time

We want you to have your order as soon as possible. Orders placed by 10 am EST M-F ship same day (add one business day for orders of more than 5,000 pieces). Requests to change your order or delayed proof approval may impact your delivery date.

Delivery Times

Drivers deliver between 8 am – 8 pm to residential addresses. Deliveries to businesses are made during posted business hours.

Pick Up at a FedEx Office Location

FedEx offers the convenient option of having your package held for pick up at a FedEx Office retail location. These locations are often open late so this can be a great option if you won’t be home. Keep in mind that chocolate and other candies can be affected by the heat.

Shipping to Multiple Locations

We are happy to ship gift items or candy to multiple destinations. Processing & shipping charges are per recipient location and based on merchandise value. Checking addresses carefully ensures timely delivery. Additional charges apply when an address is incomplete or incorrect.

Military and PO Box Deliveries

We're happy to ship to APO/FPO military destinations and PO Box addresses. Limited tracking and delivery information is available. Transit times range from 2 to 7 business days within the contiguous U.S. Please allow an additional 1-2 weeks for delivery to overseas military destinations, or U.S. outlying areas of Guam, Puerto Rico and the US Virgin Islands.

Due to the extended transit times with this service our ice-packaging for warm weather is not available. Consider purchasing wrappers only when temperatures exceed 75 degrees.

Candy Experts | 3115 Homeward Way, Fairfield, OH 45014 | 513.816.1821
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